Refund and Returns Policy

At TASTANZEEL Apparels, we are committed to providing quality apparel and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to assist you.

Please read our Refund and Returns Policy carefully before placing your order.

1. Return Eligibility

A product may be eligible for a return or exchange under the following circumstances:

• You received a damaged or defective product.

• You received a product different from the one you ordered.

• The product has a manufacturing defect.

• The item meets the return conditions specified on the product page or communicated at the time of purchase.

To qualify for a return or exchange, the product must meet all the following conditions:

• Original Packaging: The product must be returned in its original packaging.

• Unused and Unworn: The product must be unused, unworn, unwashed, and unaltered.

• Original Tags: All original tags and labels must remain attached to the product.

• Complete Product: All original accessories and accompanying items, where applicable, must be included.

• Good Condition: The product must not show signs of use, washing, damage, or alteration after delivery.

Products that do not meet these conditions may not be eligible for return or exchange, subject to applicable consumer protection laws.

Certain products may have additional return conditions, which will be communicated before purchase.

2. Return Request Timeframe

Please contact our customer support team within 7 days of delivery to report a damaged, defective, incorrect, or otherwise eligible product.

When submitting your request, please provide:

• Your order number.

• Your registered contact details.

• A clear description of the issue.

• Clear photographs or videos of the product and its packaging, where applicable.

Our team will review your request and confirm whether the product qualifies for a return or exchange. Product-specific terms and applicable consumer protection laws will also be considered.

3. Non-Returnable Items

Unless otherwise required by applicable law or expressly stated otherwise, the following items may not be eligible for return or exchange:

• Products that have been worn, used, washed, altered, or damaged after delivery.

• Products returned without their original packaging.

• Products with missing, removed, or detached original tags or labels.

• Products missing original accessories or accompanying items, where applicable.

• Products damaged due to improper use, handling, or storage by the customer.

• Products specifically marked as non-returnable or final sale before purchase.

These exclusions do not restrict any rights available to customers under applicable consumer protection laws.

4. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact our customer support team using the contact details provided on our website.

2. Share your order number and registered contact details.

3. Explain the reason for your request and provide supporting photographs or videos, if applicable.

4. Wait for our team to review your request and provide return instructions.

5. If your request is approved, pack the product securely in its original packaging, ensuring all original tags remain attached and applicable accessories are included.

6. Ship or hand over the product according to the instructions provided by our support team.

Please do not send any product back before receiving return instructions, as unauthorised returns may delay processing.

5. Refund Policy

Refunds may be issued for approved returns, eligible order cancellations, or other qualifying circumstances in accordance with applicable law and our order terms.

Once an approved returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed to the original payment method wherever possible. If the original payment method cannot be used, our team will coordinate an appropriate alternative with you.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

6. Refund Processing Time

We aim to initiate approved refunds within 7–10 business days after the returned product has been received and the refund has been approved.

This is an estimated processing period and does not include any additional time required by banks or payment providers.

If your refund has not appeared after the applicable processing period, please contact our customer support team with your order number and refund confirmation details, if available.

7. Exchanges

Exchanges may be available for eligible products, subject to stock availability and the applicable return conditions.

If you require a different size, colour, or product, please contact our team before sending the original item back.

All exchanged products must meet